I love it when a lesson in my personal life reinforces a lesson in my professional life. It makes great fodder for this blog. Let me explain. In early January I received my latest issue of Cooking Light magazine. I have been a long-timer subscriber and it’s my favorite magazine. Each issue is full of [...]
Happy New Year (Photo credit: James Marvin Phelps) It’s the start of a new year and with that usually comes a host of articles and tips for making resolutions. I couldn’t resist the opportunity to suggest a new years resolution in my first blog post of the year. So for those of you [...]
English: A pile of mobile devices including smart phones, tablets, laptops and ebok readers. (Photo credit: Wikipedia) I recently returned from a family gathering in Illinois. On Thanksgiving Day, we had about 23 of us, ranging in age from about 5 years to 82 years, under my parents’ roof. As I looked around [...]
39/365 Tired (Photo credit: Mykl Roventine) Tip for the day: No amount of positive public relations and marketing can make up for poor customer service or a poor product. I feel like I’ve been stuck on the customer service theme lately. Perhaps it’s the season. In Vermont, cars are required to undergo an [...]
Customer research is unlikely to reveal this truth to you: I’m not a shopper. I find the experience quite exhausting. When I have to shop, I like it to be as quick and painless as possible. So I go with a list (and coupons) in hand. Grocery store shopping is something I have to do [...]
When Pinterest was first introduced in 2010, I must admit, I didn’t really understand the big draw. Certainly Pinterest provides a great way for businesses to display their products or services. Architects can showcase beautiful buildings they’ve designed or photographers and artists can share their portfolios or car companies can show off this year’s models. [...]
This baby boomer has concluded that building your social media team is more a matter of depth, interest and judgment than it is age. Personally, I’ve never been an early adopter of technology. I think I was the last one in the office to get a smart phone (and now, of course, I can’t imagine [...]
