Pat Heffernan

About Pat Heffernan

Pat Heffernan is a change strategist, marketer, business thinker and founder of Marketing Partners in Burlington, Vermont.

Pinterest: Latest Shiny Object or Social Media Treasure?

By |2017-07-15T13:16:49-04:00May 17th, 2012|Marketing Strategy, Social Media|

Pinterest, an online visual "pinboard" that allows users to share and discover images related to their interests, is the latest craze in social media. Attention has been fueled in great part by its rapid rise in just two years to become the number three social network. But every marketer knows that relevant quality trumps quantity, [...]

Comments Off on Pinterest: Latest Shiny Object or Social Media Treasure?

Email Marketing: Make It Easy for Your Customers

By |2017-07-15T13:16:50-04:00March 22nd, 2012|Best Practices and Tools|

It can be hard to be a good customer. I recently had the misfortune of needing to change my personal email address and in this consumer role, I was reminded once again how important it is to make it easy for your customers to take actions you desire. In this instance, my goal as a [...]

Good Causes Hurt by Bad Ads

By |2018-06-14T12:55:18-04:00December 29th, 2011|Advertising and Media, Social Marketing|

Good causes suffered from a rash of poorly conceived ads in 2011. The usual culprit was a concept with strong words and images designed to be ‘edgy’, but which instead ended up with shock for shock’s value (or perhaps an agency’s desire for awards) and unintended consequences. Two campaigns stand out as particularly regrettable because [...]

How to Use Your Marketing Data Strategically

By |2017-07-15T13:16:55-04:00November 3rd, 2011|Marketing Strategy, Measurement, Metrics and KPIs|

Using your marketing data strategically seems harder than ever these days. There is more data available than at any time before — about your customers, communications, industry, services and web traffic. Yet in today’s volatile markets, strategically choosing and using marketing data to adjust your marketing efforts has never been more essential to success, and [...]

How To Interview Yourself For That Next Blog Post Or Talk

By |2017-07-15T13:16:55-04:00October 6th, 2011|Words, Language and Labels|

Somehow it still surprises me when a client or colleague with an active professional and personal life asks with a touch of anxiety: “What will I write about next?” or “What does that audience want to hear about from me?” After a few questions, we usually have no difficulty discovering a rich list of worthy [...]

Comments Off on How To Interview Yourself For That Next Blog Post Or Talk

Communication, Consultation, or Collaboration?

By |2017-07-15T13:16:56-04:00September 8th, 2011|Creativity, Words, Language and Labels|

We were ‘talking shop’ over breakfast recently, as business people are wont to do. After several mentions of ‘collaborative this’ or ‘collaborative that,” one of the group remarked that he wasn’t interested in collaborating with his professional advisers – what he wanted (and was paying for) was a consulting expert. It was a casual comment [...]

Go to Top