Pat Heffernan

About Pat Heffernan

Pat Heffernan is a change strategist, marketer, business thinker and founder of Marketing Partners in Burlington, Vermont.

Behavior Change and Social Marketing: Common Pitfalls, Practical Tips

By |2018-06-14T15:42:43-04:00October 28th, 2010|Behavior Change, Purpose, Mission, Values, Social Marketing|

It's what people do that counts. Not what they're aware of. Or what they think. Or what you tell them. But you know that. If you have been involved in social marketing or change work for any length of time though, you've probably wrestled with the challenge of moving beyond creating awareness to motivating action. [...]

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Changing Minds: Social math, stories and framing

By |2017-08-10T16:47:33-04:00October 4th, 2010|Communication and Marketing, Framing and Reframing, Persuasion, Social Marketing|

While this is the second in a series of posts about changing minds and framing, you may be more interested because it could also be considered a confessional about numbers, whole-brain thinking, and how to use social math to illustrate the need for change. Data Can Tell Stories Too You see, I've never quite understood [...]

How Legal Regulations May Leave You Red-Faced, Or Worse

By |2021-08-30T10:41:39-04:00September 27th, 2010|Advertising and Media, Communication and Marketing|

Beyond the initial startup years or a major industry outreach campaign, most marketers and small business people don't spend a lot of time or money on the legal side of marketing communications. But doing what you've always done, or what you see others do, can leave you red-faced -- or worse, in court -- when guidelines, laws, regulations or enforcement levels change while you're not paying attention. Here are three questions to ask yourself to see if you're at risk.

Words: Watch, Listen and Play

By |2017-07-15T13:17:06-04:00September 23rd, 2010|Creativity, Fun, Words, Language and Labels|

I love words. Short words. Long words. Word jumbles. Words that rhyme. Words that sound like what they mean, and words that don’t. Words can shape the way we think and feel. Powerful, well-written words can change the world. I know I am not by any means alone in this love of words, so I’ve gathered three treats here for my fellow wordies.

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People Don’t Buy What You Do – They Buy WHY You Do It

By |2018-10-31T13:51:16-04:00September 7th, 2010|Marketing Strategy, Purpose, Mission, Values|

It happened again last week. The background product brief chock full of features and detailed specifications arrived in my box -- and there was no inkling of why anyone would want to buy this thing — of why it was being made. Why is the most important question in marketing communications. At the product level, hopefully, it's a relatively simple question to answer. But at the business level, it's crucial to have an answer if you wish to change the status quo. Why do you do what you do? Why does your organization exist? And why should anyone care?

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Copyright, Creative Commons, Words and Photos: Everything you need to know

By |2021-08-30T10:40:49-04:00September 3rd, 2010|Tools and Technology, Words, Language and Labels|

Whatever the cause, there seems to be significant confusion about the when, how and under what circumstances it's OK to use materials you or your employees did not create. Let's look at a few common stories to illustrate the issues, and then we can turn to several of the excellent resources available online. (Please note that our suggestions are based on our experience and are not a substitute for legal advice from a licensed legal professional.)

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Changing Minds: Frames Matter More Than Facts

By |2018-05-20T20:24:52-04:00August 26th, 2010|Behavior Change, Framing and Reframing, Persuasion, Words, Language and Labels|

I can no longer count on my fingers the number of times I've searched fruitlessly for the perfect, convincing set of facts to change minds or advance an issue. Really, I should know better. Facts are not what change peoples' mindsets. Frames are.

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