Pat Heffernan

About Pat Heffernan

Pat Heffernan is a change strategist, marketer, business thinker and founder of Marketing Partners in Burlington, Vermont.

Noodling: Nurturing the Slow Hunch

By |2017-07-15T13:17:02-04:00March 24th, 2011|Creativity, Fun, Our Brains, Words, Language and Labels|

Noodling is what I call it. Everyone has his or her own way to describe where good ideas come from, but for me, noodling just sounds like how it feels. The Temptation That first flicker of an idea asks to be shared and explored, gently — wherever it originates. You may not recognize it yet [...]

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Measure What Matters: Three New Resources for Analytics, Metrics, KPIs and such

By |2017-07-15T13:17:02-04:00March 17th, 2011|Best Practices and Tools, Book Reviews, Measurement, Metrics and KPIs|

Measure what matters. You've probably heard the phrase more than once, because it's one of those admonitions that resonate as common sense. But as the talk turns to analytics, scorecards, metrics, KPIs and such in the day-to-day world of implementing marketing plans and PR campaigns, you suddenly realize it can be a lot harder to [...]

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Reframing the Impact of Technology on Our Brains

By |2021-08-30T11:11:43-04:00February 24th, 2011|Behavior Change, Framing and Reframing, Media Literacy, Our Brains, Words, Language and Labels|

I was talking with a friend recently about the impact of technology on our brains. This is an old and dear friend from my childhood, a writer and expat who lives in Italy, and someone I don't get the chance to talk with as much as I'd like to. She said: "I'm so tired of [...]

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Paid, Owned, Earned Media: Are You in the Right Place?

By |2017-07-15T13:17:03-04:00January 27th, 2011|Advertising and Media, Marketing Strategy, Purpose, Mission, Values, Social Media|

Heard the terms "paid, owned and earned media" bandied about? You need to know if you're in the right place whether you're promoting social change or a brand, and the POEM framework is a helpful strategy tool.

How to Collaborate Effectively with Your Marketing Agency

By |2017-07-15T13:17:04-04:00December 30th, 2010|Best Practices and Tools, Creativity, Public Relations, Purpose, Mission, Values|

While there are many resources available on how to select a marketing agency, (aka advertising agency, creative shop or PR firm), there is very little information on how to make the relationship work effectively once you have made your decision.  After many years on both the client and the agency side of such relationships, I've [...]

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Email Marketing and CAN-SPAM Compliance: Five Small Business Myths

By |2017-07-15T13:17:04-04:00December 2nd, 2010|Best Practices and Tools, Communication and Marketing|

Do you use email for your business? Many small businesses don't realize they must comply with the federal CAN-SPAM Act (Controlling the Assault of Non-Solicited Pornography and Marketing). Here are five common email marketing myths that can get you into trouble: Myth #1: Can-Spam is only for big business with bulk email Not so. The [...]

The Dragonfly Effect: A Must-Read if You’re Selling Good

By |2018-06-14T11:22:37-04:00November 25th, 2010|Behavior Change, Best Practices and Tools, Book Reviews, Change Agents, Social Media|

Photo by Krikit Social marketing, behavior change communication, public service advertising, cause marketing—whatever the preferred terminology in your field, The Dragonfly Effect by Jennifer Aaker and Andy Smith is an essential read. As an avid reader and long-time practitioner of 'selling good,' I didn't expect to think so. Subtitle Allergy It was [...]

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